Forgot password and answer to security question

[jtal]

How do I reset both of these?  Until this happens I have no access to my account.

[ympatni]

thanks

[Mary_M]

we've received your pm - someone will get back to you shortly 🙂 @ympatni

[ympatni]

please help

[geopublic]

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@ympatni wrote:

please send me new security question

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@ympatnisee the post above yours it explains what you need to do to resolve your issue.

[ympatni]

please send me new security question

[popping]

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@JVickery wrote:

Hi:
I can't seem to log into my account. I can't remember my password or the answer to my security question. Can you help me?
Jeananne

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You need to send a private message to moderator for help as described in @will13am 's post earlier on this thread.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Forgot-password-and-answer-to-security-que...

[JVickery]

Hi:
I can't seem to log into my account. I can't remember my password or the answer to my security question. Can you help me?
Jeananne

[Anonymous]

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@jtal wrote:

Okay, thank you.

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 @jtal:

It's helpful to either quote or tag whoever it is you're responding to. I quoted you here and then I tagged you as well to give you the red blob in your notification icon. Either one is helpful.

[jtal]

Okay, thank you.

[jtal]

Thank you

[mimmo]

@jtal if you need to pay you can use vouchers via 611 or if you have a cc and know your pin you can charge your cc on file.

Mods seem to be taking 3-5 days to reply to messages.

[will13am]

@jtal, unfortunately you will need to reach out to the moderator team to resolve this issue.  The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.