cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
clockking
Great Neighbour / Super Voisin

Forgot my password and security question. Ticket to verify identity not working.

Hello everyone,

 

As the title states, I forgot my password and security question for Self-Service. SIMon, directed me to fill out a ticket. After answering 3 of the "Personally Identifiable Information" as well as my Public Mobile Phone Number, I tried pressing the submit button in the "Verify your identity" box. Unfortunately, the button just doesn't do anything. Are there any other avenues for me to get my account back.

 

Thank you


Accepted Solutions
Staliger
Mayor / Maire

Re: Forgot my password and security question. Ticket to verify identity not working.


All Replies
Staliger
Mayor / Maire

Re: Forgot my password and security question. Ticket to verify identity not working.

gblackma
Mayor / Maire

Re: Forgot my password and security question. Ticket to verify identity not working.

@clockking  once you send the message with the link provided by @Staliger.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

clockking
Great Neighbour / Super Voisin

Re: Forgot my password and security question. Ticket to verify identity not working.

Thank you very much for your wonderful help! Fantastic response and really smooth process!

Covid19
Great Neighbour / Super Voisin

Re: Forgot my password and security question. Ticket to verify identity not working.

Same issue here. I  forgot my password and the security question. My credit card info is outdated, and I was forced to pay via prepaid cards for months now. Help, please 

Re: Forgot my password and security question. Ticket to verify identity not working.


@Covid19 wrote:

Same issue here. I  forgot my password and the security question. My credit card info is outdated, and I was forced to pay via prepaid cards for months now. Help, please 


Please follow the instructions provided earlier in this message thread. You'll need to open a ticket to rest your password. Another way to to do this is to go to https://publicmobile.ca/chatbot and type "forgot security question answer".

Need Help? Let's chat.