cancel
Showing results for 
Search instead for 
Did you mean: 

Forgot Password Feature Not Working

Gamercore
Great Neighbour / Super Voisin

It looks like successfully completing the lost password form on the site doesn't result in a password reset email.  The email is not going to my spam box (gmail) so I can only assume this feature is broken or public mobile is blocked.  How can I pay my bill if I can't log into my account?

3 REPLIES 3

RobertQc
Mayor / Maire

Sorry, sadly the password reset is broken, you need to contact the moderator team Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

 

Why is the Self-Serve password reset functionality not working?

There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team.  

What do I do if I‘m unable to reset my password?

In order to fix this problem, please contact a moderator. From there, they’ll be able to reset the password. Note that you will need to have a Community account in order to do this. Don’t have a Community account yet? Click here.

There are couple of ways you can contact our Community Moderators:

  1. Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message”
  1. Tagging: If you would like a Moderator to weigh-in on a discussion, simply tag the moderator account in the post you created i.e. @ModeratorTeam

 

In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the All about payments article).

 

 

sandy123
Good Citizen / Bon Citoyen

You can also try to reset another email address 

koimr1
Deputy Mayor / Adjoint au Maire

@Gamercore wrote:

It looks like successfully completing the lost password form on the site doesn't result in a password reset email.  The email is not going to my spam box (gmail) so I can only assume this feature is broken or public mobile is blocked.  How can I pay my bill if I can't log into my account?


Unfortunately you are correct - this feature is broken and has been for a long time.

 

Send the mods a private message by clicking here and providing your email address, phone number and a description of your problem - they will be able to reset your password. 🙂

Need Help? Let's chat.