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Forget my self serve Id and password how can I reset it?

kathir
Great Neighbour / Super Voisin

I forget my self serve account details how can I reset my details. My line is also suspended not able to top up.

3 REPLIES 3


@kathir wrote:

I forget my self serve account details how can I reset my details. My line is also suspended not able to top up.


Please open at ticket at https://publicmobile.ca/chatbot and type in "forgot security question answer".

 

You can top up by purchasing a voucher at a store.

kb_mv
Mayor / Maire

@kathir wrote:

I forget my self serve account details how can I reset my details. My line is also suspended not able to top up.


@kathir You will need to contact a moderator for help. You can contact the mods one of 2 ways. Click the chat bubble bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

 

Screen Shot 2020-11-06 at 12.40.34 PM.png

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

JoyLuck
Mayor / Maire

@kathir wrote:

I forget my self serve account details how can I reset my details. My line is also suspended not able to top up.


 

Did you try the Forgot your password link?


Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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