cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

Fix Your Website

I manage multiple accounts on Public Mobile. Currently 8 active.

 

I dread going onto Public Mobile's website.

 

Every. Single. Time. At least one page takes minutes to load. The log in page might take a few minutes to load. If the log in page loads right away, then another page will not load for a few minutes for sure.

 

Recently, I ported a few numbers, and it keeps showing this stupid "Your Old Service Provider rejected your transfer request." error. Then I check it, the number was actually successfully ported, and the other carrier cancelled it. So it was all good, and there was no rejection. Happened on multiple accounts. Why would a website show a fake error message.

 

lmmjSaww.png

 

Mayor / Maire

Re: Fix Your Website

@aaaaa  lol I hear ya I guess we put up with the b.s. because of the cheaper rates but yes there really should be no reason for it

Mayor / Maire

Re: Fix Your Website

@aaaaa Try clearing your browser cache occasionally, using a PC to login, different browser, check your addons/extentions. I have never once had a problem logging in, even using firefox with many addons and a VPN it logs in quickly with no errors.
Oracle

Re: Fix Your Website

@aaaaa, totally agree.  I manage a whole bunch of accounts for myself and others as well.  Of course easier said than done.  I am sure the back office is working on it.  I sense the resource allocation maybe somewhat limited. 

Mayor / Maire

Re: Fix Your Website


@will13am wrote:

@aaaaa,  I am sure the back office is working on it.  I sense the resource allocation maybe somewhat limited. 

PMBO.png


 

Great Citizen / Super Citoyen

Re: Fix Your Website

And the worst thing is that the error messages suggest that the user, that is me and you, are at fault when it's a simple time-out or something similar.

Town Hero / Héro de la Ville

Re: Fix Your Website


@jimbobs wrote:

And the worst thing is that the error messages suggest that the user, that is me and you, are at fault when it's a simple time-out or something similar.


Oh yeah, agreed. Forget about intuitive error message in any web or software interface. AFAIK, they don't exist.

Model Citizen / Citoyen Modèle

Re: Fix Your Website

@geopublic  heehee

Mayor / Maire

Re: Fix Your Website


@geopublic wrote:

@will13am wrote:

@aaaaa,  I am sure the back office is working on it.  I sense the resource allocation maybe somewhat limited. 

PMBO.png


 


lol

Great Citizen / Super Citoyen

Re: Fix Your Website

Yeah sounds like it's an issue that occurs for many people! :/