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Aminxlf
Great Neighbour / Super Voisin

Find a way to log back in my account

Hey, so I had a phone number with public mobile years ago. One of my accounts, had my phone number linked to it. When I log in to my account, it asks for a email verification and a phone verification. I trépied calling the number and it’s not in service. I really need to try to find a way to log back in my account it’s very important. 
thank you 

S--S
Mayor / Maire

Re: !!!

@Aminxlf 

if old account has been suspended more than 90 days, you can't getting back,

 

you have to activate a new account, chooses new phone number

softech
Mayor / Maire

Re: !!!

@Aminxlf  you have left PM for some time?    Any suspended account for more than 90 days will be closed.  

 

Let us know if that is not the case.  Or check if PM has been charging your credit card still.

Aminxlf
Great Neighbour / Super Voisin

Re: !!!

yes I left one year ago. 

Dunkman
Oracle

Re: !!!

 

@Aminxlf 

If your PM account has been suspended more than 90 days, it would be permanently closed and the phone number attached to that account lost.  No way to gain access to that PM account.  

 

If you are interested in PM service, you would need to buy a new SIM card and activate a new account. 

Aminxlf
Great Neighbour / Super Voisin

Re: !!!

If I activate a new account, can I choses to have the same phone number I had ? Since it’s not in service anymore? 

softech
Mayor / Maire

Re: !!!

@Aminxlf  if you relly have your phone number attached to it for 2FA and your PM service is disconnected, there is really no way to get the service back with the same number.  You might have to reach out to the Bank (i assume it is Bank.. or another service it is) and find a way to update the phone number or update the 2FA method

softech
Mayor / Maire

Re: !!!


@Aminxlf wrote:

If I activate a new account, can I choses to have the same phone number I had ? Since it’s not in service anymore? 


@Aminxlf  very slim chance.  PM does not allow you to select particular number.  Also, depends if you ported your number into PM, the number might not belongs to PM in the beginning and it would be back to the carrier the number was originally.

 

The only choice PM gives you is let you choose from a list of number, i think 5 at a time, so, it's really slim slim chance you can get it back.

 

It is probably easier to change your Bank than get it back from PM

mimmo
Oracle

Re: !!!

@Aminxlf  why can't you do Email verification of that account?  Once past the 90 days the tel number goes back to its original provider. 

 

We have been told that moderators are not to try and find unique or previous numbers for new or past clients.

 

 

softech
Mayor / Maire

Re: !!!

@-- 

 

Thrid time's a charm!!! You changed your answer from just open ticket to mod to try Forget password to the answer we all talked about .. 90 days.  

 

 

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