Greetings Community.
I attempted to initiate the port of my land line to my PM account today, using the online self service form, but couldn't not get it to work.
There's the initial step to see if your phone number is eligible - this step succeeded and provided me the whole form to fill out to initiate the port. I did fill it out, and several attempts in a row resulted in a generic set of error messages, none of which seemed applicable:
Your Old Service Provider rejected your transfer request. Common mistakes:
- • Account Number doesn’t match Old Service Provider records
- • Equipment Serial Number doesn’t match Old Service Provider records
- • Security PIN doesn’t match Old Service Provider records
- • Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
- • Did not check the “I am authorized…” checkbox
Please review and correct your entries, and click “Submit”
To begin with, there was no box to provide the Account Number, but I did fill in the account number in the additional notes field, along with the service address (essentially the same as the billing address). I also included my PIN number for the account (not the password), even though the field is "Password" and not "PIN".
Not sure where to turn next. Is there anyone at PM who can initiate this for me, using private messaging to convey the relevant details?
