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Model Citizen / Citoyen Modèle

Erratic data usage problem

Have previously posted on how pleased and trouble free our $15 plans are. Also posted that one of my family's members complained to me that her data was being eaten up at an alarming rate. I thought the problem was her data phone settings and believe I solved the problem by turning off data for most of her apps and also “data assist”.  Well I was wrong — have been monitoring her data for the past day or so and there is definitely something wrong. Her data usage fluctuates up AND DOWN but mostly down .

Even with her phone turned off data is being used at an alarming rate. While with the $10 plan her add on 200 mb data had lasted more then 2  months but now with 250 mb plus approx 120mb rolled over data it’s all but gone soon after we upgraded to the $15 plan. What are we to do? 

Model Citizen / Citoyen Modèle

Re: Erratic data usage problem


@Beer wrote:

Have previously posted on how pleased and trouble free our $15 plans are. Also posted that one of my family’s members complained to me that her data was being eaten up at an alarming rate. I thought the problem was her data phone settings and believe I solved the problem by turning off data for most of her apps and also “data assist”.  Well I was wrong — have been monotering her data for the past day or so and there is definitely something wrong. Her data usage fluctuates up AND DOWN but mostly down .

Even with her phone turned off data is being used at an alarming rate. While with the $10 plan her add on 200 mb data had lasted more then 2  months but now with 250 mb pluss approx 120mb rolled over data it’s all but gone soon after we upgraded to the $15 plan. What are we to do? 


What make and model of phone he/she has? I have Asus Zonfone 4 Max and haven't any this problem at all though my plan is $30 for 30 days.

Model Citizen / Citoyen Modèle

Re: Erratic data usage problem

I would contact a moderator about it, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Oracle

Re: Erratic data usage problem

@Beer, could your problem be this in disguise?  I don't know how a phone and the apps installed know what plan you have and then behave differently.  As far as data metering goes, there really is only one meter for all accounts. 

 

https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Plan-data-not-renewing/m...

Model Citizen / Citoyen Modèle

Re: Erratic data usage problem


@will13am wrote:

@Beer, could your problem be this in disguise?  I don't know how a phone and the apps installed know what plan you have and then behave differently. 


Of-course one's phone and apps can not know  what plan one has. However you can set your phone and app settings to what and when or not at all to use your plans data.

Great Neighbour / Super Voisin

Re: Erratic data usage problem

If you're monitoring it with an app on the phone, I suspect there is an issue with the app. How does the usage track when looking at figures from the PM website?

Model Citizen / Citoyen Modèle

Re: Erratic data usage problem

Hi,  Could it be Auto Google play app updates or frequent syncing mail, facebook ect?

I also have the $15 plan, I leave my data off, turn it on to check something, then turn it off. 250Mb is not much. I hope you find the issue.

 

Model Citizen / Citoyen Modèle

Re: Erratic data usage problem


@Tony8 wrote:

Hi,  Could it be Auto Google play app updates or frequent syncing mail, facebook ect?

I also have the $15 plan, I leave my data off, turn it on to check something, then turn it off. 250Mb is not much. I hope you find the issue.

 


I think the main problem may have been that “DATA ASSIST when wifi signal is week“ was turned on. Since it was turned off things are much better.  But I still don't understand why the data balance fluctuates at times up and down a few mb. 

 

UPDATE - Contacted the moderator team and almost instantly they corrected the problem and as a good will gesture gave me additional data. Don't understand why some have complaints about PM service - This FORUM and it's MODERATORS are Great!