cancel
Showing results for 
Search instead for 
Did you mean: 

Double Payment

Jen237
Great Neighbour / Super Voisin

I have accidentally double paid my bill this month and I can't afford to do that.  Has anyone been able to get a double payment reversed?

3 REPLIES 3

Haiggy
Model Citizen / Citoyen Modèle

Yes, I was able to get my credit card refunded for an accidental top-up- it did take some time though, I think it was 2-3 weeks.

mimmo
Retired Oracle / Oracle Retraité

typically if there is a system glitch that caused teh doupbel payment then actual  refunds can be given i believe.  Refunds when issued can take up to 30 days, so in   most cases the funds are simply put as  availale funds  for next renewal instead of refunds.

Dunkman
Oracle
Oracle

@Jen237 

You should have the extra credit in your available balance for next month's payment.  

 

You could try to get a refund back by contacting moderator.  However, by the time the moderators can complete your request for refund, it can take several weeks and your next payment will be due anyways.  

 

To contact moderator, click on question mark on right lower corner of website to start ticketing process for moderator help.  

Need Help? Let's chat.