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Good Citizen / Bon Citoyen

Defective Sim

I have been with Public Mobile since February this year.  On Saturday, my phone (Samsung S4) suddenly failed to recognize my PM sim.  This same sim would not work on my wife's phone.  On the other hand, her PM sim would work on my phone.  Thus, I believe my PM has suddenly gone bad.  As suggested in the forums, I used an eraser on the sim card but this did not solve the problem.  What should I do now?

Model Citizen / Citoyen Modèle

Re: Defective Sim

@jmats, you can also try cleaning it with some rubbing rubbing alcohol.


In any case, 3 months of usage is way too short. If possible, go back to the shop where you purchased the SIM and explain what happened. They should be able to offer a free replacement.

Good Citizen / Bon Citoyen

Re: Defective Sim

Tried cleaning the sim card with alcohol but it still would not work.  Unless I get other suggestions, I will go to the store and try to secure a replacement.

Model Citizen / Citoyen Modèle

Re: Defective Sim


@jmats wrote:

I have been with Public Mobile since February this year.  On Saturday, my phone (Samsung S4) suddenly failed to recognize my PM sim.  This same sim would not work on my wife's phone.  On the other hand, her PM sim would work on my phone.  Thus, I believe my PM has suddenly gone bad.  As suggested in the forums, I used an eraser on the sim card but this did not solve the problem.  What should I do now?


@jmats  Did you login into your self serve account? Is your plan active? Make sure your account is not been accidentally suspended. Other than that if everything looks good then from what you describe it must be the sim.

Great Citizen / Super Citoyen

Re: Defective Sim


@jmats wrote:

I have been with Public Mobile since February this year.  On Saturday, my phone (Samsung S4) suddenly failed to recognize my PM sim.  This same sim would not work on my wife's phone.  On the other hand, her PM sim would work on my phone.  Thus, I believe my PM has suddenly gone bad.  As suggested in the forums, I used an eraser on the sim card but this did not solve the problem.  What should I do now?


It's hard to believe that a SIM will go bad that quickly.

 

It's more likely something to do with your account.  I would login to verify all in good standing order and also contact a moderator (link) to have them also look into your account.  Explain to the moderator exactly what happened; maybe they can send you a complimentary replacement SIM.

Good Citizen / Bon Citoyen

Re: Defective Sim

Hi.  My account status is "Active".  A bad sim card was the last thing I suspected because in the 20 or so years I have had a mobile phone I have never had a bad sim card.  I only suspected it after I transferred my PM sim to a spare phone and got the same result (or non result).  My suspicions were confirmed when I did a sim swap with my wife's phone.  Her PM sim worked on my phone but my PM sim failed to work on hers.  I believe the only logical explanation left is the sim card has gone bad.

Good Citizen / Bon Citoyen

Re: Defective Sim

Hi.  My account status is "Active".  A bad sim card was the last thing I suspected because in the 20 or so years I have had a mobile phone I have never had a bad sim card.  I only suspected it after I transferred my PM sim to a spare phone and got the same result (or non result).  My suspicions were confirmed when I did a sim swap with my wife's phone.  Her PM sim worked on my phone but my PM sim failed to work on hers.  I believe the only logical explanation left is the sim card has gone bad.  Thus, I went online to the community forum and was surprised at the number of users who have had the same "bad sim" experience.  I will definitely contact a moderator.  Thanks for the tip/s!

Model Citizen / Citoyen Modèle

Re: Defective Sim

@jmats, I simply suggested the in-store route because you should be able to get a replacement SIM the same day.

 

You can opt for contacting Moderator Team, but they seem busier than usual nowadays.

FAQ is here The Public Mobile Moderator Team

Good Citizen / Bon Citoyen

Re: Defective Sim

I agree.  It was my plan to go to a store this morning.  Thanks for all the information you provided.  Appreciate it!

Good Citizen / Bon Citoyen

Re: Defective Sim

 I went back to the store and was informed that there are no warranties on sim cards.  I was told to contact the moderator.