Assuming the account is active and the phone is able to connect to the network for calling, the likely issue affecting data is the APN settings. Please take a look at this post and follow the steps to make sure the proper APN settings have been applied. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p... Otherwise, here's my checklist for data failure:
- connects with wifi?
- cellular data turned on?
- confirm data is included in your plan and not used up
- if dual sim use LTE/3G slot
- is it all apps that use data or just the browser not connecting?
- toggle airplane mode off/on
- remove sim for 5 minutes, then install and reboot
- go to settings, then general-profile and delete any profiles; details for iPhones here https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323130/highlight...
- check network is not set to 2G; use auto, 3G, or LTE
- check for operating system updates
- remove any VPNs
- reset all network settings; you will need to add back wifi passwords after that
- try sim in another phone and a good sim in your phone
- phone make/model for more specific ideas
- LAST desperate measure when all else fails; erase all data and restore phone to factory settings
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
