@dxvillbxbyy64 wrote:
My data plan is supposed to be 5gb of data for the month, I paid my bill on the 6th and its saying I need to sign into my data to use it when I've only used 2.8. I'm not happy.
Since it appears you're a new customer, have you been able to use data at all? If not, then you probably mean 2.8 MB, is that right? When you login in to your online self-serve account, scroll down and look for the section that says...My Data & Add-Ons. Below that, you will see how much data you've used out of your available 5GB (5120 MB). The value highlighted in red will be your usage, while the blue shows your total data available.
| Data & Add-Ons | Amount Used |
5GB at 3G Speed | 1941.620 / 5120 MB |
If you've tried what @popping has mentioned, and it still does not work, try the lost/stolen method:
Once you log into your account...
Click the 'Plans and Add-ons' tab, then click 'Lost/Stolen Phone' tab, then click 'Suspend Service' button.
Log out of your self-serve account, wait several minutes, Log back in to your account and report that your phone has been found.
See if your data works after that. If not, you can send a private message to the moderators by clicking
here.
Response time is upwards of 48-72 hours. Good luck.
Moderator hours:
Weekdays 8am to 12am (Eastern time), Weekends 8am to 10pm (Eastern time)
