01-09-2019 04:29 PM - edited 01-05-2022 03:00 AM
This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).
I thought it was because I went over or I didn't pay my bill on time.
I checked both of these and I'm under my data limit, and I'm on autopay (and it's not due for another week).
Why is this happening?
Solved! Go to Solution.
01-09-2019 04:38 PM
@RobertQc - Just tried a few of the suggestions and its working now 😃
THANKS!!
01-09-2019 04:33 PM
@jillyu wrote:This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).
I thought it was because I went over or I didn't pay my bill on time.
I checked both of these and I'm under my data limit, and I'm on autopay (and it's not due for another week).
Why is this happening?
Could the setting of Use Cellular data have gotten turned off? Have you tried rebooting, airplane on/off?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
01-09-2019 04:30 PM - edited 01-09-2019 04:31 PM
@jillyu wrote:This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).
I thought it was because I went over or I didn't pay my bill on time.
I checked both of these and I'm under my data limit, and I'm on autopay (and it's not due for another week).
Why is this happening?
@jillyuDid you try rebooting your phone? Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g)