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Good Citizen / Bon Citoyen

Data not resetting

Auto paid for May cycle...Data did not reset so have no mobile internet...wi fi only...sent 3 messages to moderate team...no response.  Any suggestion how to resolve

 

Mayor / Maire

Re: Data not resetting

@Veronacoffee 

Known glitch recently.  Supposedly was fixed. Probably need to wait for moderator help on this issue.  Unfortunately at least 1-2 day wait.  

 

https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Plan-data-not-renewing/t...

 

Might want to try the lost/stolen phone trick.  That sometimes resets your plan/SIM card. 

 

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  

Good Citizen / Bon Citoyen

Re: Data not resetting

The report lost phone and reset method worked for me!

Deputy Mayor / Adjoint au Maire

Re: Data not resetting

Waiting for moderator is too long, try those suggeste method and see what happened.

This bug is here for a while. Smiley Happy

Good Citizen / Bon Citoyen

Re: Data not resetting

Lost stolen trick did not work...must be another issue...looks like it will take moderator team to resolve

Good Citizen / Bon Citoyen

Re: Data not resetting

Tried it twice....no luck

Moderator

Re: Data not resetting

Hello Veronacoffee,

 

Please contact the Moderator Team by clicking on the link below:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Have a great one! Smiley Happy