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Data not resetting

Veronacoffee
Good Citizen / Bon Citoyen

Auto paid for May cycle...Data did not reset so have no mobile internet...wi fi only...sent 3 messages to moderate team...no response.  Any suggestion how to resolve

 

6 REPLIES 6

Cristian_PM
Customer Support Agent

Hello Veronacoffee,

 

Please contact the Moderator Team by clicking on the link below:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Have a great one! 🙂

Veronacoffee
Good Citizen / Bon Citoyen

Tried it twice....no luck

Veronacoffee
Good Citizen / Bon Citoyen

Lost stolen trick did not work...must be another issue...looks like it will take moderator team to resolve

Waiting for moderator is too long, try those suggeste method and see what happened.

This bug is here for a while. 🙂

Nomowu
Good Citizen / Bon Citoyen

The report lost phone and reset method worked for me!

Dunkman
Oracle
Oracle

@Veronacoffee 

Known glitch recently.  Supposedly was fixed. Probably need to wait for moderator help on this issue.  Unfortunately at least 1-2 day wait.  

 

https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Plan-data-not-renewing/t...

 

Might want to try the lost/stolen phone trick.  That sometimes resets your plan/SIM card. 

 

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  

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