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Great Neighbour / Super Voisin

Data is not working

It's been a few days since I've got Public mobile sim card and it just stopped providing data to my cellphone. Some of apps like Google maps, Google chrome, and others simply don't work.

Just apps of social media works well. 

Mayor / Maire

Re: Data is not working

How about answering a few questions.


What phone do you have?

Does anything work?

Calling out and in?

Text out and in?


Have you checked self serve to see if you used up all your data?

What steps have you tried on your own?

Rebooting phone?

Resetting network settings?

Removing sim card and reinserting?


When you log into self serve account what does the status say?

Does it give you a payment due date of 1969??? This has been an issue since yesterday.


Is there a balance still in your account?

Mayor / Maire

Re: Data is not working

Certainly not my area of expertise but you need to give a little more info to help the community solve your problem like: type of phone, have you restarted it, put it in airplane mode, etc... then if your still having a problem the tech experts can help out.

Mayor / Maire

Re: Data is not working

Did you use up all the Data on your Plan? 

Were you just using the 1GB Promo Data Add-on without a Data Plan? 


Perhaps the working apps aren't consuming Data or the not-working apps need Data permissions enabled somewhere in Settings? 

Great Neighbour / Super Voisin

Re: Data is not working

I had that problem on my 2 SIM cards cell and had to switch Public SIM card on slot 1 to have it working properly.


Re: Data is not working

@jorgedesign , please check the APN settings on your phone.  Refer to the following knowledge base link on setting up the APN. The APN settings are as follows. 

APN Settings:
Name: Public Mobile
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMS proxy:
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified