cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Data doesn't work; Cannot access data details on Data & Add-On Usage page

Something is wrong with my data plan as I have the little x on the bars on my phone.  I logged in to publicmobile.ca to view my data plan details(Data & Add-On Usage) and I don't even see the table indicating how much data I have (see attached screenshot).  Something is definitly wrong with my account.  help please!

 

Screen Shot 2019-07-09 at 3.31.27 PM.png

 

Great Citizen / Super Citoyen

Re: Data doesn't work; Cannot access data details on Data & Add-On Usage page


@StellaSak wrote:

Something is wrong with my data plan as I have the little x on the bars on my phone.  I logged in to publicmobile.ca to view my data plan details(Data & Add-On Usage) and I don't even see the table indicating how much data I have (see attached screenshot).  Something is definitly wrong with my account.  help please!

 


If you don't see any data in your Data/Add-ons section, it means you have used all of your data for that cycle.

Model Citizen / Citoyen Modèle

Re: Data doesn't work; Cannot access data details on Data & Add-On Usage page

If you do not see your data usage, it means you used it all up.

Mayor / Maire

Re: Data doesn't work; Cannot access data details on Data & Add-On Usage page

@StellaSak  As others have already said, when the data line (or minutes on a limited plan) disappears, then you've used up your alloted plan data.  You can, if your want, purchase an add-on 1GB/$30 or 200mb/$10 to tide you over until your renewal.  The add-on data stays on the account until used up (doesn't expire).

Mayor / Maire

Re: Data doesn't work; Cannot access data details on Data & Add-On Usage page

@StellaSak 

Please edit your image to mask out your phone number as this forum can be access by anyone.

 

I have 5GB data every 30 days.  I have used 3868MB data. 

5GB at 3G Speed  3868.109  /  5120 MB
If you don't see the data usage line on the overview page after login, you had used all data allotment.

 

Mayor / Maire

Re: Data doesn't work; Cannot access data details on Data & Add-On Usage page

@StellaSakWhat plan are you on? I

Town Hero / Héro de la Ville

Re: Data doesn't work; Cannot access data details on Data & Add-On Usage page

@StellaSakCan you elaborate on the x on your bars? Can you provide a screen shot of your phone? Can you dial in / out or text in the mean time?

What is your plan status (ie the first plage when you loginto selfserve) can you provide us with a screenshot of that (with your particulars blanked out of course)? When is your plan's renewal date?

Deputy Mayor / Adjoint au Maire

Re: Data doesn't work; Cannot access data details on Data & Add-On Usage page

@StellaSak Did you buy a US roaming add-on recently (based on your screen shot)? If you have already back in Canada, try restart your phone and turn off the roaming button. Some people after using US roaming encountered similar problem. If it is still not working, you may need to contact the Moderator by sending them a private message to help reset your phone. 

Good Citizen / Bon Citoyen

Re: Data doesn't work; Cannot access data details on Data & Add-On Usage page

Thank you very much everyone.  I was quite certain that all the data was not used.  I find it surprising that the webpage will show absolutely nothing when you have used data up instead of indicating that you have reached the maximum - quite a poor UI.  This really doesn't tell me anything, especially when the phone says I've only used 70%.  I do understand that the phone and the providers numbers can differ, but a difference of 30% is huge.

Plan details:

This plan includes: -

- 3GB at 3G Speed /90 Days

- Unlimited Canada-wide Talk

  • - Unlimited International Text

Payment due date Aug 17

 

Good Citizen / Bon Citoyen

Re: Data doesn't work; Cannot access data details on Data & Add-On Usage page

How do you contact the moderator?  It appears that you can't even make calls on this phone and it can't connect to the public mobile network.  I'm seeing errors on the phone trying to connect.