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Good Citizen / Bon Citoyen

Data did not reset with new plan

I just changed my sons phone to the 8.5 gig with the US roaming of two gig . I Opted for the change to happen right now . it says I’ve downloaded 5 1/2 gig , so it never reset my data .The iPhone said he’s downloaded 900 meg Of cellular data.


Accepted Solutions
Mayor / Maire

Re: Data did not reset with new plan

@Vidal 

If your self service account shows the new plan and the data counter did not reset, you will need to contact moderator.  

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post


All Replies
Mayor / Maire

Re: Data did not reset with new plan

@Vidal 

If your self service account shows the new plan and the data counter did not reset, you will need to contact moderator.  

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

Highlighted
Mayor / Maire

Re: Data did not reset with new plan


@Vidal wrote:

I just changed my sons phone to the 8.5 gig with the US roaming of two gig . I Opted for the change to happen right now . it says I’ve downloaded 5 1/2 gig , so it never reset my data .The iPhone said he’s downloaded 900 meg Of cellular data.


@Vidal  Did you restart the phone after the plain change. Access selfserve does it show the correct plan? If the plan is correct but the counter hasn't reset best to notify PM and ask the to reset it.

 

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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