07-09-2020 10:43 AM - edited 01-05-2022 12:01 PM
I upgraded my plan from $25 to $35 instantly because I was about to go over my data usage, and now it seems that my data is not working. How can I fix this?
Solved! Go to Solution.
07-09-2020 05:22 PM
If you still can't get the issue fixed, maybe try contacting the moderator team for more information on your account/plan. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
07-09-2020 12:12 PM
You can try restarting your phone: (when asking the bot it directs you to do this.)
1. Turn the phone off
2. Take out the SIM card
3. RE-insert the SIM card
4. Turn the phone on.
5. Reset your network settings.
If that does not work then speaking with a moderator as computergeek541 has explained is a good way to go.
07-09-2020 10:46 AM - edited 07-09-2020 10:46 AM
i assume that the data was working before? This sounds to be an account provisioning issue with the new plan. I would open a ticket at https://publicmobile.ca.ada.support/chat .