Can someone help me! I purchased 3 MB of extra data and it's still not activated?!
Is this not available in Canada ? Or what's the deal? Can a moderator PM me and tell me what I'm doing wrong. I've done the lost/stolen phone trick, restarted my phone, etc but nothing is working. If it's not available to Canadian resident's is like to have my money refunded!
There are only two data add-ons that I am aware of 1GB and 200 MB. For add-ons it is a two step process to purchase and add it to your account. When you log into your account - do you see the add-on ?
If you need to reach a moderator.
Moderator can be reached at
@JoyR, as already mentioned, you need to purchase the right data add-on. There is a data add-on for Canada and US roaming. The Canada data add-on is $30/1GB and pricing for US add-on is different. In any event, the moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.