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Credit card expired, new card added, now lost phone number

ringojay
Good Citizen / Bon Citoyen

I'm trying to figure this out.  My credit card expired and autopay failed.  I don't know how much time elapsed before I realized the autopay failed but after adding a new credit card the payment for the plan went through but I seem to have lost my phone number. 

5 REPLIES 5

@ringojayAre you on the $15. You may  have used up you outgoing minutes.

Daps
Deputy Mayor / Adjoint au Maire

Log on your account to check that your plan status Is active.

How about texting? Are you able to receive or send texts.

Are you able to receive calls?

 

Submit a ticket to moderators to let them know what is working and not working with your plan.

Click on the green question mark at bottom right to get started.

ringojay
Good Citizen / Bon Citoyen

iPhone 6S.  Phone rebooted but trying to call I get " you do not have an active long distance add on"

Reboot your phone and confirm you can, or cannot, call, text and use data.

What is make model of your phone? 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

ringojay
Good Citizen / Bon Citoyen

Data appears to be working so that means the plan is in effect. 

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