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Changing Phone Number

Winning247
Good Citizen / Bon Citoyen

Hi guys, 

 

My mom just signed up for a public mobile number for my grandma the other day. The account is registered and activated. However, she would like to change the phone number. I don't see an option to change it under the profile settings. 

 

How do we go about changing our phone number?

 

Thanks!

6 REPLIES 6

gpixel
Mayor / Maire

@Winning247 click on the "overview" tab and on the far right under "my profile" you will see it

change pass,sim,number~2.jpeg

Winning247
Good Citizen / Bon Citoyen

Actually, I found it. I was able to change it. Thanks for the help everyone! 🙂

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

If you still need assistance then submit a ticket

to a moderator by clicking on the question mark on the bottom right.

You can only change your phone number once every 30 days.

Winning247
Good Citizen / Bon Citoyen

Hi guys, I don't see that option. All I see is this:

 

FireShot Capture 401 - Public Mobile - Edit Profile - selfserve.publicmobile.ca.png

 

esjliv
Mayor / Maire

@Winning247 wrote:

Hi guys, 

 

My mom just signed up for a public mobile number for my grandma the other day. The account is registered and activated. However, she would like to change the phone number. I don't see an option to change it under the profile settings. 

 

How do we go about changing our phone number?

 

Thanks!


Hi @Winning247 ,

Sign into the Self Serve My Account and under My Profile you will see this:

esjliv_0-1597162090488.png

 

Choose the Change Number option.

shep22
Deputy Mayor / Adjoint au Maire

@Winning247 hi on the main page of your self serve go over to My profile under that you will see change number

 

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