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Great Neighbour / Super Voisin

Changed plan... Lost rewards. Help?

So I recently changed my plan from a$120(90 day) plan to $50(30 day) 

I used to have reward and loyalty rewards that would reduce it to $99 from $120 now my rewards are gone/restarted. Now that my the plan will change on my next renewal (March 7) It's a lot less. Please help. What happened to my rewards?

Mayor / Maire

Re: Changed plan... Lost rewards. Help?

For the rewards you will need the help of the moderator... @Agiledragon

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

wait few hours up to 2 days they will help you with that...here it's a forum with customers..we don't have access to your account

Model Citizen / Citoyen Modèle

Re: Changed plan... Lost rewards. Help?

Any auto-pay/referral/loyalty rewards should remain active regardless of plan changes, as long as the plan remains active, so you should still have them. However, changing from a 90 day plan to a 30 day plan will cut each reward into 3 (auto pay reward goes from $6 every 90 days to $2 every 30 days) so it may look like you have lost more rewards than you actually did.

As @Lieux said, you will need to contact a moderator.

Re: Changed plan... Lost rewards. Help?

@Agiledragon,

 

Rewards are presented in your overview as what to expect on the 30- or 90-day cycle you are going to renew.  As you've changed (did you immediately or future change) from a 90-day cycle (3x30-day rewards) to a 30-day cycle (1x30-day rewards) this is normal and expected.

 

All rewards (except Community) are based on 30--days.  If you were to change from 30- to 90-day plan, you would see the reverse on your next renewal.

 

EDIT:  Modified last statement to include (except Community).  stonechucker

Mayor / Maire

Re: Changed plan... Lost rewards. Help?


@Agiledragon wrote:

So I recently changed my plan from a$120(90 day) plan to $50(30 day) 

I used to have reward and loyalty rewards that would reduce it to $99 from $120 now my rewards are gone/restarted. Now that my the plan will change on my next renewal (March 7) It's a lot less. Please help. What happened to my rewards?


You were getting $21 rewards for your 90 days plan.  Since rewards is calculated every 30 days.  Therefore, you should get $7 every 30 days cycle. 

 

Are you getting $7 rewards now after switching to a 30 days plan?

If you are getting less than $7 per cycle, send a private message to moderator for help.

Mayor / Maire

Re: Changed plan... Lost rewards. Help?

Public Mobile is a prepaid service

As such the rewards are redeemed as soon as plan change takes effect

 

As you changed from 90 days to 30 days some differences would happen

EG $6 autopay credit is cashed in as a $2 autopay credit (you will still get 2x $2 credits for next 2 renewals/60 days)

 

Good Citizen / Bon Citoyen

Re: Changed plan... Lost rewards. Help?

I have a related problem. With my 90 days plan I had accumulated 15$ in rewards for the last 90 days billing period. We all know that the rewards are attributed at the end of wach billing period. I was looking to change my plan to a 30 days plan because this plan offers more than what I was getting for 5$ less on a 30 days basis. Changing plan in the system made my rewards fall to 5$, which is 10$ less than I have actually earned. So my question is, when renewing comes, will the 15$ reward I earned in the last 90 days be credited to my account, or will I get only 5$?

 

On a different topic, I was pretty annoyed at seeing that although I registered for a 90 dys plan in order to save money, I didnt get the best offer amd actually lost 15$ in costs compared with the new 30 days offer. I tried to deal with this in december, but the Pubic Mobile website works terribly bad from a cellphone chrome browser and made it impossible to get the help I woud have needed about this. Too bad I didn't have time to sit in front of a computer. But I still find this situation pretty unjust.

Mayor / Maire

Re: Changed plan... Lost rewards. Help?


@1Spacec4t  a écrit :

I have a related problem. With my 90 days plan I had accumulated 15$ in rewards for the last 90 days billing period. We all know that the rewards are attributed at the end of wach billing period. I was looking to change my plan to a 30 days plan because this plan offers more than what I was getting for 5$ less on a 30 days basis. Changing plan in the system made my rewards fall to 5$, which is 10$ less than I have actually earned. So my question is, when renewing comes, will the 15$ reward I earned in the last 90 days be credited to my account, or will I get only 5$?

 

On a different topic, I was pretty annoyed at seeing that although I registered for a 90 dys plan in order to save money, I didnt get the best offer amd actually lost 15$ in costs compared with the new 30 days offer. I tried to deal with this in december, but the Pubic Mobile website works terribly bad from a cellphone chrome browser and made it impossible to get the help I woud have needed about this. Too bad I didn't have time to sit in front of a computer. But I still find this situation pretty unjust.


1. Your rewards are YOUR rewards so yes they will stay yours.

2. I am agree with you in front of a computer everything is going smoother....but nothing we can do...just ask!Smiley Wink

Re: Changed plan... Lost rewards. Help?


@1Spacec4t wrote:

I have a related problem. With my 90 days plan I had accumulated 15$ in rewards for the last 90 days billing period. We all know that the rewards are attributed at the end of wach billing period. I was looking to change my plan to a 30 days plan because this plan offers more than what I was getting for 5$ less on a 30 days basis. Changing plan in the system made my rewards fall to 5$, which is 10$ less than I have actually earned. So my question is, when renewing comes, will the 15$ reward I earned in the last 90 days be credited to my account, or will I get only 5$?

 

On a different topic, I was pretty annoyed at seeing that although I registered for a 90 dys plan in order to save money, I didnt get the best offer amd actually lost 15$ in costs compared with the new 30 days offer. I tried to deal with this in december, but the Pubic Mobile website works terribly bad from a cellphone chrome browser and made it impossible to get the help I woud have needed about this. Too bad I didn't have time to sit in front of a computer. But I still find this situation pretty unjust.


@1Spacec4t, as I wrote above in response to the original poster, changing from 90-day to 30-day reduces rewards you will receive for purchasing your NEXT renewal.  The rewards you see, are not 'from' the last period, but for the next period.  This is shown in detail on your first signup when you pay full price and register for AutoPay at that time.  You actually get double autopay discount on your first renewal and going forward on the second and following renewals, you will see the 30- or 90-day rewards.

 

This is normal and correct.  The only rewards that are not affected, are the Community rewards, as they are based on monthly participation in the Community.

Re: Changed plan... Lost rewards. Help?

When I was considering switching form a 90 plan to a 30 day plan, the rewards aspect did confuse me at first.

 

@1Spacec4t 

 

When you do this, loyalty, autopay, and referral rewards will get reduced to an amount that is exactly one third of before.

 

You have not lost any rewards as a result of this.

 

As these types of rewards will now be added to your account every 30 days instead of the 90 days as before, this means that these rewards will be added two more times during the next 90 day period (on the 30 day plan) compared to before.

 

The net result is that you will have received the exact same amount of rewards over the next 90 days whether you have changed to a 30 day plan or if you had remained on a 90 day plan.