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Furkan
Great Neighbour / Super Voisin

Cant make a self serve account

I am trying to make a public mobile account so i can check how much data I’ve used so far. When i enter my phone number and submit the right code on how it is supposed to be written it responds with  saying “invalid code. Please try again later.” May. Someone please help me with this problem

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Dunkman
Oracle

Re: Cant make a self serve account

 

@Furkan 

Did you initially activate your plan in store or at home?

 

If in store, you will need to create a self service account.

https://selfserve.publicmobile.ca/self-registration/

 

If at home, you already created a self service account when you activated your SIM card.  Your login is the the email address and you would have picked your password.

 

The website is finicky.  Try a different web browser, clear cache or incognito mode.  Or try a different device.

darlicious
Mayor / Maire

Re: Cant make a self serve account

@Furkan 

 

  1. Clear your browser and/or try a different one.
  2. Reboot your device and/or switch devices.
  3. Open one tab only.
  4. Use secret/incognito mode.
  5. Firefox, chrome, safari or edge work best.

Now try again.

BlueB
Deputy Mayor / Adjoint au Maire

Re: Cant make a self serve account

@Furkan 

If you've tried too many times, it may lock you out as well when you may need to wait an hour or so and retry.  I'm not sure if the 611 menu system will give you a balance update on your data but you could try that too?

z10user4
Mayor / Maire

Re: Cant make a self serve account


@BlueB wrote:

I'm not sure if the 611 menu system will give you a balance update on your data but you could try that too?


 @BlueB : Try it and see. 🙂 It gives the remaining data of all data available. You'll need your 4 digit PIN.

MillsOK
Good Citizen / Bon Citoyen

Re: Cant make a self serve account

get a new code

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