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Great Neighbour / Super Voisin

Cant change my number or port it

Keeps giving me error. I can call from it but cant text nothing? How come

Mayor / Maire

Re: Cant change my number or port it

@Scormier198804 Not sure I understand. What's the error message say? Any further clarification?

Oracle

Re: Cant change my number or port it

@Scormier198804 , there is a limit of one number change per 30 days.  However you can port as many times as you like.  I suspect that a failed number change has messed up the account.  You should ask the moderator team to do an account reset.  At the same time, you could get them to assist with the number change you wish to do.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

 

 

Mayor / Maire

Re: Cant change my number or port it


@Scormier198804 wrote:

Keeps giving me error. I can call from it but cant text nothing? How come


Restart your browser if you get error on self-serve. 

 

You can change number once every 30 days.  But you can port as many numbers you like without limit.

 

If you can call out and cannot receive anny incoming calls, it is normal right after porting a number.  You are waiting your old provider to release your number to PM.