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Highlighted
Good Citizen / Bon Citoyen

Cannot review plan details

I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details.  It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.

I've tried:

-Logging in and out

-Clearing caches

-Different browsers

-Different computers

-Different phones

 

I simply cannot preview my plan details regardless, I get the message:

 

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

 

Highlighted
Mayor / Maire

Re: Cannot review plan details

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

Highlighted
Mayor / Maire

Re: Cannot review plan details


@TechCowboy wrote:

I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details.  It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.

I've tried:

-Logging in and out

-Clearing caches

-Different browsers

-Different computers

-Different phones

 

I simply cannot preview my plan details regardless, I get the message:

 

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

 


@TechCowboy  Are you using a computer or your phone? Try it on another computer if it works then.....

Highlighted
Great Citizen / Super Citoyen

Re: Cannot review plan details


@geopublic wrote:

@TechCowboy wrote:

I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details.  It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.

I've tried:

-Logging in and out

-Clearing caches

-Different browsers

-Different computers

-Different phones

 

I simply cannot preview my plan details regardless, I get the message:

 

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

 


@TechCowboy  Are you using a computer or your phone? Try it on another computer if it works then.....


I would also make sure your browser is up to date and try using Chrome Incognito mode.

Highlighted
Good Citizen / Bon Citoyen

Re: Cannot review plan details

I moved from BC to PEI, and but I originally created the account in BC

I was setting my region to PEI

 

SOLUTION:

You must set your region to the area where you created the account.

Highlighted
Oracle

Re: Cannot review plan details


@TechCowboy wrote:

I moved from BC to PEI, and but I originally created the account in BC

I was setting my region to PEI

 

SOLUTION:

You must set your region to the area where you created the account.


Not quite correct. If you login to self serve and click Change Number you may choose a number from anywhere in Canada. 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
Highlighted
Good Citizen / Bon Citoyen

Re: Cannot review plan details

Luddite, your comment has nothing to do with the issue at hand. I didn't change my number, I still have a BC number even though I moved to PEI. In order to see your plan details, I must set it to the region that created the account or it produces an error.