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Great Neighbour / Super Voisin

Cannot review plan details

I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details.  It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.

I've tried:

-Logging in and out

-Clearing caches

-Different browsers

-Different computers

-Different phones

 

I simply cannot preview my plan details regardless, I get the message:

 

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

 

Mayor / Maire

Re: Cannot review plan details

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

Mayor / Maire

Re: Cannot review plan details


@TechCowboy wrote:

I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details.  It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.

I've tried:

-Logging in and out

-Clearing caches

-Different browsers

-Different computers

-Different phones

 

I simply cannot preview my plan details regardless, I get the message:

 

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

 


@TechCowboy  Are you using a computer or your phone? Try it on another computer if it works then.....

Great Citizen / Super Citoyen

Re: Cannot review plan details


@geopublic wrote:

@TechCowboy wrote:

I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details.  It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.

I've tried:

-Logging in and out

-Clearing caches

-Different browsers

-Different computers

-Different phones

 

I simply cannot preview my plan details regardless, I get the message:

 

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

 


@TechCowboy  Are you using a computer or your phone? Try it on another computer if it works then.....


I would also make sure your browser is up to date and try using Chrome Incognito mode.