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Great Neighbour / Super Voisin

Cannot reset password due to forgotten security questions, Cont.

Cannot submit a self serve password reset ticket using the link provided by the bot as my community credentials are not accepted at the login screen. I can provide the Pin I set on the account however all other details are forgotten. What are my options at this point?

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Mayor / Maire

Re: Cannot reset password due to forgotten security questions, Cont.


@garfunkle4723 wrote:

Cannot submit a self serve password reset ticket using the link provided by the bot as my community credentials are not accepted at the login screen. I can provide the Pin I set on the account however all other details are forgotten. What are my options at this point?


If the SIMon chatbot link isn't working for you try this llink to contact Moderator_Team: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Make sure to check your email often (including junk folder) as the password reset email has a two hour expiry window.