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Great Neighbour / Super Voisin

Cannot receive incoming calls

Today is my first day with Public Mobile. I cannot receive incoming calls. I use iphone6. Please help.


Accepted Solutions
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Deputy Mayor / Adjoint au Maire

Re: Cannot receive incoming calls

@annachou

 

As you just started with PM today, did you request a port-in of your number.  It sounds like you may have a port in progress.  They can usually take between 5 min to 2 hours to complete. 

 

If it's been longer than 12 hours I would ask the moderators to look at it.  Send them a private message using this link: @Moderator_Team@, provide them with your name, account number, old account number (previous carrier), name on old account and an explanation of the issue and they will be able to look into the matter for you

View solution in original post


All Replies
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Model Citizen / Citoyen Modèle

Re: Cannot receive incoming calls

Does your phone show the Public Mobile network at the top left corner? 

 

Can you make outgoing calls?

can you text?

can you use data?

 

what is your plan? 

 

Is your phone unlocked?

 

 

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Great Neighbour / Super Voisin

Re: Cannot receive incoming calls

Phone is unlocked. Yes shows PM on left corner of phone. I have the 25 dollar plan. I can call out .

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Cannot receive incoming calls

@annachou

 

As you just started with PM today, did you request a port-in of your number.  It sounds like you may have a port in progress.  They can usually take between 5 min to 2 hours to complete. 

 

If it's been longer than 12 hours I would ask the moderators to look at it.  Send them a private message using this link: @Moderator_Team@, provide them with your name, account number, old account number (previous carrier), name on old account and an explanation of the issue and they will be able to look into the matter for you

View solution in original post

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Great Neighbour / Super Voisin

Re: Cannot receive incoming calls

Hello 

 

I am new to Public Mobile, and my phone number has yet to be ported. Can someone help me ensure that my number is ported from Rogers you guys?

 

Thanks,

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Great Neighbour / Super Voisin

Re: Cannot receive incoming calls

Thanks . It helped me solve my problem.

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Deputy Mayor / Adjoint au Maire

Re: Cannot receive incoming calls


@dkiljan wrote:

Hello 

 

I am new to Public Mobile, and my phone number has yet to be ported. Can someone help me ensure that my number is ported from Rogers you guys?

 

Thanks,


@dkiljan

 

How long has it been since you filled out your port request?  Port-ins can take between 5 min to 2 hours to complete typically, sometimes a bit longer.  If it's been more than 12 hours I would then contact a moderator to assist.

 

Send them a private message using this link: @Moderator_Team, provide them with your name, account number, number you are trying to port, account number from your old carrier and an explanation of the issue and they will be able to look into the matter for you.

 

 

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Great Neighbour / Super Voisin

Re: Cannot receive incoming calls

I have the same problem and after 32h from activation and multiple private emails to moderators, the problem persists. ...  This is getting ridiculous.

Any community help would be appreciated.

Thanks, 

RT

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Retired Oracle / Oracle Retraité

Re: Cannot receive incoming calls


@r_tavares wrote:

I have the same problem and after 32h from activation and multiple private emails to moderators, the problem persists. ...  This is getting ridiculous.

Any community help would be appreciated.

Thanks, 

RT


When  outgoing calls work, but incoming don't, this means that your number port has not been completed or has failed (if you requested a number transfer).  This is an account issue.  No one in the community can help you with anything like that.  You will have to wait until moderators respond to you. If this is a number porting issue (which is probably is), you'll have them resumbit another request on your behalf.

 

In the meanwhile, a stuck number port would mean that incoming calls are still going to your older carrier's service.  If you continue to use that old sim card, you shouldn't miss any of your phone calls.

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Great Neighbour / Super Voisin

Re: Cannot receive incoming calls

also have same issue please i need help it has been like this for a week

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