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Mayor / Maire

Re: NwRe: Cannot login to remove the pause


@ALL48 wrote:

>> From and including: Sunday, July 19, 2020
>>To and including: Saturday, October 17, 2020

>>Result: 91 days

>>It is 91 days from the start date to the end date, end date included.

 

This is really convenient math to get 91 day. But how on earth one can know that "from and INCLUDING" and "to and INCLUDING". Is it written somewhere in plain English? Why not ""from and EXCLUDING" and and "to and EXCLUDING" + 12 hours to cover time difference/different time zones? And clearly state "by the end of the day GMT/UTC".

 

In my memory serves me well the only place where I get the info about 90 days was the forum. I carefully read several topics before departure, nobody mentioned those "INCLUDING" additions. Then how is it possible to know about all "INCLUDING business? 


https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Self-Serve-Account-Management/ta-p/245...

 

Missed Payments

 

If you miss a payment due date, your account will be put into a suspended state, meaning you will be unable to use your phone services. You will have up to 90 days to make a payment, and after doing so your payment cycle with restart and your service will resume. After 90 days, suspended accounts are permanently deactivated, which means you will:

  • Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
  • Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.
Highlighted
Good Citizen / Bon Citoyen

>Re: NwRe: Cannot login to remove the pause

>As you say you carefully read several topics on this prior to departure you must have come >across numerous people advising to do the renewal at day 85 or so just in case.

 

You are right I sure did (not those INCLUDED /EXCLUDED) but some sort of warning. Believe you  or not but I set the reminder on my S10 for October 10. And I saw the reminder in the morning but could not get access to the Internet that day (I am constantly on the move here, one of the relatives got mild form of COVID, she was not even hospitalized and told (and even made to sign the paper agreeing to pay a huge penalty if she leaves the house) to stay inside for 14 days. Luckily for her the situation is more or less OK and we hope she will recover soon).

Yes, this is my fault and I don't deny that but looks like I did my best to avoid this situation - simply did not work out. But may be it happened for a reason, we will see.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: >Re: NwRe: Cannot login to remove the pause


@ALL48 wrote:

>As you say you carefully read several topics on this prior to departure you must have come >across numerous people advising to do the renewal at day 85 or so just in case.

 

You are right I sure did (not those INCLUDED /EXCLUDED) but some sort of warning. Believe you  or not but I set the reminder on my S10 for October 10. And I saw the reminder in the morning but could not get access to the Internet that day (I am constantly on the move here, one of the relatives got mild form of COVID, she was not even hospitalized and told (and even made to sign the paper agreeing to pay a huge penalty if she leaves the house) to stay inside for 14 days. Luckily for her the situation is more or less OK and we hope she will recover soon).

Yes, this is my fault and I don't deny that but looks like I did my best to avoid this situation - simply did not work out. But may be it happened for a reason, we will see.


@ALL48 Hopefully everyone is OK. Good luck, hope everything works out for out.

Highlighted
Good Citizen / Bon Citoyen

Re: NwRe: Cannot login to remove the pause

and one more thing - can someone please explain how I can quote the previous poster?

I press "Reply"  in the message I want to reply but the text of the previous message is not quoted /inserted automatically. I am really confused...

Highlighted
Deputy Mayor / Adjoint au Maire

Re: >Re: NwRe: Cannot login to remove the pause

@ALL48 

On the bright side, if you sign up a new account at walmart until the 21st I think, you get a free sim, and free 2nd month. And $10 credit on top of that too if you use a friends referral code.

 

it's in their current flyer - which can be found online too..

 

Tip: Sign up with an alberta number in store to save PST on your initial payment. Then at home later you can add some extra PST-free balance topup before changing number to your preferred province - although you have less flexibility in number choice for a number change. (Initial signup has a last 4 digit search, change number does not)

Highlighted
Mayor / Maire

Re: NwRe: Cannot login to remove the pause


@ALL48 wrote:

and one more thing - can someone please explain how I can quote the previous poster?

I press "Reply"  in the message I want to reply but the text of the previous message is not quoted /inserted automatically. I am really confused...


After hitting reply choose 3 horizontal dots to expand selection and choose quote icon.

 

 

 

 

Highlighted
Deputy Mayor / Adjoint au Maire

Re: NwRe: Cannot login to remove the pause


@ALL48 wrote:

and one more thing - can someone please explain how I can quote the previous poster?

I press "Reply"  in the message I want to reply but the text of the previous message is not quoted /inserted automatically. I am really confused...


@ALL48

Screen Shot 2020-10-17 at 6.34.55 PM.png

Screen Shot 2020-10-17 at 6.35.42 PM.png

Screen Shot 2020-10-17 at 6.37.37 PM.png

Highlighted
Good Citizen / Bon Citoyen

Re: NwRe: Cannot login to remove the pause


@JoyLuck wrote:


After hitting reply choose 3 horizontal dots to expand selection and choose quote icon.


Holy Moly! 

Yes, when I was searching for quote option I have checked those 3 dot menus (both in the original message and "reply to message" window but did not check the tooltip/hint  of each individual icon. Don't know even what to say other than this is the first time when I see such elegant way of "quote" option implementation. 

 

As a side note - to  people who manage this forum. If the user  clicks "reply"  inside of the _specific_ message it already means (supposed to mean) that he wants to reply to the author of the post in question.  I can not even think  about a reason why quoting done in such awkward way. Unbelievable...

Highlighted
Good Citizen / Bon Citoyen

Re: NwRe: Cannot login to remove the pause

Hello, this is the last update, the end of the  end so to speak.

 

The number has been recovered.

 

Today I called a friend in Canada, she ran to local Walmart (BC)  at 9 AM, bought a voucher (?! but this only one PM related thing she could find on the shelf).

When I explained one more time, she ran to Walmart again, waited till 10AM when the department selling SIM cards opens and asked for a PM SIM card.

The guy selling PM SIMs said that he could sell a PM SIM card only with activation for 25$ - in this case a random number would be assigned. I had to call (Voice over IP)  and explain the situation personally, after that the guy said "My system does not allow me selling just a SIM, but I will make an exception since this is a weird and unfortunate case." 

So the friend took a picture of SIM and sent it back to me in order I could activate it online. I registered a new account (a complete copy of my previous one - normally it would never work due to security reasons but it worked in case with PM - another surprise) and tried to select my old number - you are presented with a list of 5 or 6 numbers, if you want to see more you press the button "More options" and next 5 or 6 numbers are added to the list.

So, I clicked the button about 35-40 times (probably spent good 20-25 minutes) -> 35 * 5 => I went through, at least if not more,  175 numbers, the web page became really slow.

I saw only 3 numbers starting from 778 and the rest is the bunch of numbers starting from 236 - I have never  seen such numbers in my area.

I have chosen one of  778 numbers and customized 4 last digits to make it identical to my old number and checked  availability - NOT AVAILABLE.

In complete despair I again contacted the moderator (the total number of messages we exchanged - 14) and she said - "oh, you cannot choose the old number yourself, the system does not allow that but I can do it for you, just select a new random number and I will replace it with your old one".

That means that I could actually get a PM SIM in Walmart with activation and a random number but how I could have known that?

Anyway, the moderator helped me with changing my new random number with the old one and I am very happy that I have my number back.

 

All in all, the  procedure turned out to be very time consuming (plus I have to waste time of other people) and expensive and but it succeeded in the end. Looking back - if I had known that something like that could happen I would never even think about suspending the service.

 

Special thanks to Fatima!

 

Highlighted
Deputy Mayor / Adjoint au Maire

Re: NwRe: Cannot login to remove the pause

@ALL48 So glad everything worked out for you in the end!

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