cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

Cannot log into my account via self serve.

Hello,

 

I know my username and password, but when I try to log into my account via the self serve page I get the following message:

 

"Sorry, your login attempt failed. Please try again."

 

Thanks

Town Hero / Héro de la Ville

Re: Cannot log into my account via self serve.

Hello @920422

Did you try the button reset password??? Just in case.. I know that you have written that you know it... if it doesn’t help ...you will need the help from moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage and moderator_team in Send TO... explain what happened.. wait few hours upto 2 days for a reply... 

Great Citizen / Super Citoyen

Re: Cannot log into my account via self serve.

@920422 Try to do this way:

 

Go on PM selfe serve my account page then enter your email id & then click on Forgot password it will send you an email to reset the password. hope this will work.

 

*** Please note: I am not a Moderator ***

Mayor / Maire

Re: Cannot log into my account via self serve.


@920422 wrote:

Hello,

 

I know my username and password, but when I try to log into my account via the self serve page I get the following message:

 

"Sorry, your login attempt failed. Please try again."

 

Thanks


Before resetting your password try clearing your cache, a different browser/computer or an incognito window. 

The PM site gets finicky if your first attempt failed for whatever reason and you try again right away.

 

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Great Citizen / Super Citoyen

Re: Cannot log into my account via self serve.

agree above, before reset your password, maybe give another try. I feel the self serve account sometimes it is slow to get in.

Great Neighbour / Super Voisin

Re: Cannot log into my account via self serve.

Thanks for the help guys, I tried the reset password option but got this new error:

 

"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"

 

Guess I'll have to contact @ mod.

 

Thanks again for everything.

Town Hero / Héro de la Ville

Re: Cannot log into my account via self serve.

Ok @920422 thank you to let us know... now patience they will answer...tomorrow probably...Smiley Frustrated

Moderator

Re: Cannot log into my account via self serve.

Hi @920422,

 

We've replied to your message, please check your inbox!

 

Thank you

 

Syed

 

 

Good Citizen / Bon Citoyen

Re: Cannot log into my account via self serve.

Hello Public Mobile, I am having issues changing my plan online via self-serve:

Can I get some help please?

@Moderator_Team


 

BS.JPG

 

 

Town Hero / Héro de la Ville

Re: Cannot log into my account via self serve.

You can't have access to your selserve account @sislam? Did you try few times and forgott your password?? What happened?