cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

Cannot log in

I just activated a sim and created an account in the process, but now cannot log in, saying no email can be found. I received the activation email though to the email that cannot be found. Any help please? 

Town Hero / Héro de la Ville

Re: Cannot log in

@Di7lDid the activation process complete as a whole successfully? Do you have service on your phone?

 

Do note the community login is different from the selfserve login which is located here: https://selfserve.publicmobile.ca/

Great Neighbour / Super Voisin

Re: Cannot log in

Yes everything appeared to work fine I got to the end of the activation process without issue, chose a number, added payment, etc. Got the confirmation email but cannot log in to self serve 

 

I have emergency calls only service

 


@GinYVR wrote:

@Di7lDid the activation process complete as a whole successfully? Do you have service on your phone?

 

Do note the community login is different from the selfserve login which is located here: https://selfserve.publicmobile.ca/


 

Town Hero / Héro de la Ville

Re: Cannot log in

@Di7lSince Public Mobile is the lowest tier of the Telus corporation, one need to do some DIY diagnosis to figure out what's wrong. I would suggest swapping your SIM card to figure out if the SIM card is really not working. IF so, it would be a provisioning issue and you will need to contact the moderators by clicking on the ? on the lower right hand corner. Describe the issue to SIMon, so it can create a support ticket for you.. then wait for the moderators.

Great Citizen / Super Citoyen

Re: Cannot log in


@Di7l wrote:

Yes everything appeared to work fine I got to the end of the activation process without issue, chose a number, added payment, etc. Got the confirmation email but cannot log in to self serve 

 

I have emergency calls only service


For self serve, did you try the forgot password option?

 

For emergency calls only, what's your phone model.  Confirm it's not set to only 2g network.

Mayor / Maire

Re: Cannot log in

@Di7l 

Did you activate in store or at home? 

 

If in store, you wll need to set up a self service account.  

https://selfserve.publicmobile.ca/self-registration/

 

If at home, you should have created a self service account when you activated your plan with your chosen email and password.  

Mayor / Maire

Re: Cannot log in

@Di7l  Emergency calls only means that your card is not activated. Best to submit a ticket to PM.

 

To submit a ticket to the Public Moderator Team click here . Enter Submit Ticket and then click on the Contact Us link. To access the Public Moderator Team Assistance form then select the Click me! link.

 

 

 

Hope this helps.

Great Neighbour / Super Voisin

Re: Cannot log in

Thanks both, I redid the activation, received the same email as before but this time everything appeared to work fine after a phone restart. Thanks