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Mayor / Maire

Re: Cannot access self serve or reset password.

611 should give you the info
Great Neighbour / Super Voisin

Re: Cannot access self serve or reset password.

Hello,

 

I just swithed to Public Mobile and am experiencing the same issue. My phone works with the sim card, but I can't log in. The forgot password page tells me that it is unable to verify my address. The register page says that the phone number is invalid or already entered to an account.

 

Could someone help me out?

 

Thanks!

Retraité / Retired

Re: Cannot access self serve or reset password.

Hello @yusongmen,

 

Welcome to Public Mobile,

 

I'm sorry to hear that you are unable to access your online account, 

 

Please send me a private message with your Public Mobile phone number so that I can help. 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.
Great Neighbour / Super Voisin

Re: Cannot access self serve or reset password.

Hey Shazia_K,

 

Thanks for your help, it worked this time!

Great Neighbour / Super Voisin

Re: Cannot access self serve or reset password.

hi my name is gurdeep singh and my public ph # xxxxxxxx i have to change my plan to 90 days 12  plus 6gb data plan also i need to make online account my email is xxxxxxxxxx plz reply me how to make change

Model Citizen / Citoyen Modèle

Re: Cannot access self serve or reset password.

Hey there!

 

I just sent you a Private Message Smiley Wink

 

For future reference, please never include your private information in a public message! 

 

Thank you,

 

Simon