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Cannot access self serve or reset password.

Art444
Good Citizen / Bon Citoyen
First time trying to log in and receive message 'login attempt failed'.
When trying to reset password receiving an 'unable to verify email message'.
35 REPLIES 35

Sometimes, websites have a security feature in place where if a password is entered incorrectly a few times in a row, it will lock you out of the account for a while as a percaution.  This is so that some unauthorized person can't keep trying repeatedly to guess your password.

 

I would suggest waiting a few hours and then trying again.  If the account is tempoarily locked for repeated incorrect password login attempts, some sites will just report the same password error message even if the password is right.

 

I'm not saying that's what happened, but if you've tried a few times to get in without success, it's always a possibility.

Art444
Good Citizen / Bon Citoyen
It won't even recognize my email for password reset though.

Maniacal
Good Citizen / Bon Citoyen

I am having the same issue as well, I just activated my SIM card and it won't let me log in with my password and no sign of the reset email after 15 minutes (I will continue waiting though).

Art444
Good Citizen / Bon Citoyen
Never logged in before, first time logging in, sim is activated.

NDesai
Oracle
Oracle

Were you able to login before? Did you successfully activate the sim?

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