10-28-2016 07:52 PM - edited 01-04-2022 01:04 PM
Solved! Go to Solution.
10-10-2017 07:44 PM
Hey there!
I just sent you a Private Message 😉
For future reference, please never include your private information in a public message!
Thank you,
Simon
10-10-2017 07:30 PM - last edited on 10-10-2017 07:45 PM by Simon_O
hi my name is gurdeep singh and my public ph # xxxxxxxx i have to change my plan to 90 days 12 plus 6gb data plan also i need to make online account my email is xxxxxxxxxx plz reply me how to make change
01-03-2017 09:42 AM
Hey Shazia_K,
Thanks for your help, it worked this time!
01-03-2017 09:06 AM
Hello @yusongmen,
Welcome to Public Mobile,
I'm sorry to hear that you are unable to access your online account,
Please send me a private message with your Public Mobile phone number so that I can help.
Thanks,
Shazia
01-03-2017 09:01 AM
Hello,
I just swithed to Public Mobile and am experiencing the same issue. My phone works with the sim card, but I can't log in. The forgot password page tells me that it is unable to verify my address. The register page says that the phone number is invalid or already entered to an account.
Could someone help me out?
Thanks!
12-28-2016 11:04 PM
12-28-2016 09:46 PM
Having the same problem. No access to check my balance which is due today.
12-28-2016 10:09 AM
12-27-2016 08:58 PM
Exact same problem at Geneve above. This is pretty ridiculous - you can't really expect us to help ourselves if we can't get into the self-serve portal using the methods provided.
12-27-2016 08:47 PM
I have also been having the same issue these past few days. Was not able to log in and pay and my phone is now suspended.
Contact Us doesnt work because it never accepts my email that I plug in, says it not valid.
Locks me out automatically when i try to log in
Cant reset password because the link that is sent is expired
Please help! Pretty frustrated
12-27-2016 10:38 AM
12-04-2016 03:06 PM
Hi there @lost,
Do you still need assistance? If you do, please send me your Public Mobile account number and I will help you out!
11-21-2016 01:40 PM
11-21-2016 01:30 PM
I am unable to access my self serve account as well, and I cannot even fill out the contact us form it is saying that my email does not match. Please help!
11-21-2016 01:28 PM
11-21-2016 01:24 PM
@Fara Sorry I cannot help you; only a moderator can reset your account password.
You could also try contacting tech support by clicking Contact Us at the bottom of the page.
11-21-2016 12:19 PM
11-21-2016 09:02 AM
This happened to me as well
11-21-2016 09:01 AM
That's great
11-21-2016 09:00 AM
That's great
11-20-2016 11:13 PM
I have the exact same problem & thought I didn't click the link fast enough as I was out because it said the "time expired". I tried a couple of times next day & exact same problem still occur even when I clicked the link within seconds of receiving the e-mail as I was monitoring my e-mail for HOURS and it still didn't work. So frustrating!
11-10-2016 04:04 PM
Hi @Luddite, Thanks for your help. I sent the PM to Shazia.
I had also posted a separate thread and message Mary earlier, when I was still trying to figure out how the community forum worked...
11-10-2016 10:42 AM
@sfernandes Send a private message to @Shazia_K with whatever bits of the following info you have:
Here's how to private message: pm to PM
There has been so much activity with the promo it may be several days for a response.
While waiting for the moderators, you can
a) send a request to tech support by following the "buttons" from this link https://publicmobile.ca/en/on/get-help until you reach a webform to send, and
b) click Forgot Your Password at this link: https://selfserve.publicmobile.ca
Good luck.
11-10-2016 06:53 AM
I had this exact same issue as @w00tmonger. My pc rebooted and I don't know my number...
10-29-2016 02:43 PM
@w00tmonger Sorry to see you are still hung up. Have you sent Mary a private message with the info she requested?
10-29-2016 12:21 PM
10-29-2016 12:12 PM
"The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."
got an activation email and everything, but during the process I did get a very generic html/js error when registering.
tried reactivating the sim as well at some point, and it always said the sim was incorrect at that point which I assume means it had been activated
10-29-2016 11:55 AM
Hello @Art444 and @w00tmonger
Can you try going to https://selfserve.publicmobile.ca/self-registration/ and creating the self-serve account? If it allows you to input your number, please proceed with the registration.
Should you still need assistance, don't hesitate to send me a private message including your phone numbers.
Cheers,
Mary
10-29-2016 01:37 AM
all of this is me as well. Cant access account, nothinf is accepting my email/password, and I cant make calls on my device (was charged for a new plan though...)
10-28-2016 09:38 PM - edited 10-28-2016 09:38 PM
Sorry but that wasn't the problem, and I would have mentioned it if it was and I'm sure OP would have done the same.
The reset email finally arrived 50 minutes ago, but I was only just able to check it now and the link has already expired 😞 Unfortunately I am now (now, not earlier) locked out of my account since I tried entering the password again forgetting it was on coold down whoops! I'll just wait that out and reset it again tomorrow when I have time. It still didn't accept my original password.