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Great Neighbour / Super Voisin

Cannot access change plan in self-serve

I'm trying to change my plan, and the page to do it either give me an "Oh no! 
It looks like something went wrong, but don’t panic."

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/

 

or a page where both the current plan section and the new plan section are empty.
https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=Redi...

Is the website partially down?

Highlighted
Town Hero / Héro de la Ville

Re: Cannot access change plan in self-serve


@tijonx wrote:

I'm trying to change my plan, and the page to do it either give me an "Oh no! 
It looks like something went wrong, but don’t panic."

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/

 

or a page where both the current plan section and the new plan section are empty.
https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=Redi...

Is the website partially down?


@tijonx  It's possible

 Try clearing your browser's cache or use a different browser. If the result is the same you just have to wait until it's up again.

Town Hero / Héro de la Ville

Re: Cannot access change plan in self-serve

@tijonx There is no schedule of system down at the moment. You should be able to change plan as usal. Sometimes you may need to use different browser after sign out of your account. A friendly reminder: change plan in your next renewal cycle to be select. If not, you are changing the plan right away and you will lose all unusal minutes or data. 

Moderator

Re: Cannot access change plan in self-serve

Hi there tijnox, 

 

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

 

Sincerely,
Public Mobile Team.

Town Hero / Héro de la Ville

Re: Cannot access change plan in self-serve


@tijonx wrote:

I'm trying to change my plan, and the page to do it either give me an "Oh no! 
It looks like something went wrong, but don’t panic."

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/

 

or a page where both the current plan section and the new plan section are empty.
https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=Redi...

Is the website partially down?


This happens all the time.  No need to contact mods or wait for them.  Earlier, people said clear cache, use incognito.  Try different browsers.  It will work if you keep trying and likely faster than waiting for moderators.