02-10-2019 12:35 PM - edited 01-05-2022 03:19 AM
I am having the same problem. I cannot access my account from the time I have switched over. My credit card info changed and I am unable to update it so I have been purchasing vouchers from esso, and now there is a credit in the account but my service is not working, I have no access to my account, I am blocked and when I try to reset, It will not go further than the first step.
😞
Solved! Go to Solution.
02-10-2019 06:31 PM
there are 2 options...one to sign in, which i am unable to and second is to put my number in and it would text me a code to enter which i did 3 times but i am not getting a code texted to me, maybe because my service is not working. This is really frustrating....after all this hassle, i am going to start looking for other service provider...that will be 4 accounts that will be switching
02-10-2019 06:08 PM - edited 02-10-2019 06:10 PM
@shabanaraja15 wrote:I am having the same problem. I cannot access my account from the time I have switched over. My credit card info changed and I am unable to update it so I have been purchasing vouchers from esso, and now there is a credit in the account but my service is not working, I have no access to my account, I am blocked and when I try to reset, It will not go further than the first step.
😞
@shabanaraja15, I've moved your comments/questions to the Self Serve category. You'll probably get more responses here.
Since the password reset feature is not working, I suggest contacting moderators, as previously suggested.
02-10-2019 01:04 PM
And for help with your account blocked... @shabanaraja15 you will need the moderator...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and explain what happened...wait few hours upto 2 days...be patient you will have help from them!!!
02-10-2019 01:01 PM
Hello @shabanaraja15
It will be easier to see your message in a new topic...
https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started