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Great Neighbour / Super Voisin

Cancel Service & auto pay

Hello,

 

I would no longer like to keep my service and would like to cancel the account and auto pay that is set up. How can I do this?

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Mayor / Maire

Re: Cancel Service & auto pay


@amherstburg wrote:

Hello,

 

I would no longer like to keep my service and would like to cancel the account and auto pay that is set up. How can I do this?


Log in to your self-serve account and turn off the autopay feature. While you're there remove your cc.

If you don't have enough funds in your Available Funds to pay for a new term then at the end of your currenty paid term, the service will go into suspension. 90 days later it'll deactivate.

If you do have enough funds then use the lost/found feature to suspend the service and it won't renew and then expire like above.

If you want to move your number to another service then this account needs to be active.

Moderator

Re: Cancel Service & auto pay

Hi,
If you have any questions concerning the cancellation of your account, please just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...
Do not forget to create your Community account to be able to contact them.

Good Citizen / Bon Citoyen

Re: Cancel Service & auto pay

You will want to keep your account active long enough to port your number, when you do log on to self serve and remove your auto pay info. prepaid service will last until next renewal date and self cancel if you don't top up. LOL, I should type faster, I would have been number 1!

Model Citizen / Citoyen Modèle

Re: Cancel Service & auto pay


@amherstburg wrote:

Hello,

 

I would no longer like to keep my service and would like to cancel the account and auto pay that is set up. How can I do this?


This is a Pay Before Service. You pay you have service and when you don't pay you simply have no service.  What's there to cancel ?   If you are paying for service via Auto Top just log in to your self serve account and remove your credit card. 

Town Hero / Héro de la Ville

Re: Cancel Service & auto pay


@amherstburg wrote:

Hello,

 

I would no longer like to keep my service and would like to cancel the account and auto pay that is set up. How can I do this?


Sad to see you leave PM, why ?

Great Neighbour / Super Voisin

Re: Cancel Service & auto pay

bonjour et bonne annee je voudrais savoir mon cycle de facturation exacte parce que je viens de faire un payement de 30+tx = 34.49 $ je sais pas si le forfait changera immediatement ou la fin du mois de janvier et je veux savoir si il y aura un prelevement automatique demain ou apres demain parce que je vois que le fond disponible est de 30$ et sold 0.00 en tout cas je comprends pas est ce que au moment du payement l argent sera pris du compte pas de la carte du credit merci

Mayor / Maire

Re: Cancel Service & auto pay


@bouscan wrote:

bonjour et bonne annee je voudrais savoir mon cycle de facturation exacte parce que je viens de faire un payement de 30+tx = 34.49 $ je sais pas si le forfait changera immediatement ou la fin du mois de janvier et je veux savoir si il y aura un prelevement automatique demain ou apres demain parce que je vois que le fond disponible est de 30$ et sold 0.00 en tout cas je comprends pas est ce que au moment du payement l argent sera pris du compte pas de la carte du credit merci


Google Translate:

Les paiements seront toujours prélevés sur les fonds disponibles avant que la carte de crédit ne soit utilisée pour le paiement automatique.

Great Neighbour / Super Voisin

Re: Cancel Service & auto pay

mais je viens de payer 34.49 tandisque le fond disponible est de 30 donc je comprends pas est ce que le forfait a changer ou non et quand le payement passera sur mon compte

Mayor / Maire

Re: Cancel Service & auto pay


@bouscan wrote:

mais je viens de payer 34.49 tandisque le fond disponible est de 30 donc je comprends pas est ce que le forfait a changer ou non et quand le payement passera sur mon compte


Google Translate:

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