Cancel Plan: Unable to locate PIN number

[ryanyu_3]

Hi I need help!
I am trying to cancel my plan and remove auto-pay but it asks for a pin number which I don't have. Is there anything else I can do to validate myself so I can make this cancellation?

[hairbag1]

Hopefully customer will let us know how it was resolved.

[will13am]

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@mimmo wrote:

@will13am from what I recall pin number is needed when changing via 611, not srlfserve

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Yeah, I got side tracked by the suggestion to contact via 611 which had me thinking that the self serve is the one needing the PIN code. 

[mimmo]

@will13am from what I recall pin number is needed when changing via 611, not srlfserve

[will13am]

I have not done any auto pay changes in a long while.  Is the PIN code thing a new addition to the self serve?  I don't recall any self serve function requiring a PIN code authorization.  You'd think the login should sufficient. 

[mimmo]

Log into self-serve and remove that way

[hairbag1]

Try calling *611. Option to remove auto-pay.