Can't reset password

[HKCLai]

I setup my father-in-law with Public Mobile from Fido and then every one forgot the password used. Can't reset password without remembering what the answer to the security question, which everyone also forgotten. Please help.

[LEGO]

@HKCLai 

The Password reset function is not working. You will need to send a private message to a Moderator_Team, they will assist with password reset!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck! 

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You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!