Can't reset password

[notasoloplayer]

Prior before being locked out, I went through the Forgot Password and entered all the details (email & security question). Once completed, it says an email will be sent to me, however, I have not received any emails.

[will13am]

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@Acekiller wrote:

Fixing the feature should be their new year resolution.

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New years resolutions are meant to be broken, lol.  Hopefully, they can commit to doing better than a new years resolution. 

[PJC]

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@Acekiller wrote:

Fixing the feature should be their new year resolution.

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Agreed! 

[Acekiller]

Fixing the feature should be their new year resolution.

[closng]

Hi @notasoloplayer,

Sorry to hear you're locked out. Unfortunately, the "forgot my password" feature has not been working properly. 

So I'd recommend you to send a message to the Moderators with your account details and issue and they will be able to manually reset your password:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Samianauman]

Once your account locked out only mod can fix it for you send a msg to mod 

 send msg add your pm number email address pin and detail msg 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437