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Good Citizen / Bon Citoyen

Can’t make phone calls in USA

I purchased the $60 plan in order to have data, calls and txt in the USA. I’m down here and my data works but no phone calls. All I get is three beeps when I try to make a call. Can someone fix this, I bought the roaming service because I need a phone down here.

Mayor / Maire

Re: Can’t make phone calls in USA


@Polyian wrote:

I purchased the $60 plan in order to have data, calls and txt in the USA. I’m down here and my data works but no phone calls. All I get is three beeps when I try to make a call. Can someone fix this, I bought the roaming service because I need a phone down here.


Could it be as simple as adding a 1 in front of the number? Is it any call or just one?

Deputy Mayor / Adjoint au Maire

Re: Can’t make phone calls in USA


@Polyian wrote:

I purchased the $60 plan in order to have data, calls and txt in the USA. I’m down here and my data works but no phone calls. All I get is three beeps when I try to make a call. Can someone fix this, I bought the roaming service because I need a phone down here.


Some area codes are not covered by the plan. I wonder if you happen to be dealing with one of those areas where PM doesn't have exchange service.

 

Calls made to numbers starting with the following six digit combinations are not included in U.S. Roaming talk Add-Ons or U.S. calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726, 530-881. 

Good Citizen / Bon Citoyen

Re: Can’t make phone calls in USA

I am calling the 425 area code and I tried both with and without a one in front of the number

Model Citizen / Citoyen Modèle

Re: Can’t make phone calls in USA

@PolyianWhich provider are you connected? Try switching to another one eg AT&T or TMobile.

Great Citizen / Super Citoyen

Re: Can’t make phone calls in USA

From another posting about a similar problem on this plan.

**

First. Power off your Phone and Back On. When you switch on to a different carrier, sometimes the APN (Internet stuff on the network side) isn't always pushed to your phone.

If that doesn't work, I would suggest manually selecting AT&T or T-Mobile as the other person mentioned. This in theory should force the APN settings on to your phone.

If you are still stuck, the only other thing I can suggest is to Call Public in the AM - or chat online private message while on WiFi (because LTE/3G isn't working) to see if something is stuck on the backend.

There isn't a whole lot more I can think of trying out at the moment. I mean you could try to manually enter the APN for AT&T or T-Mobile however if you aren't 'advanced' to some degree then it may be a bit tough. If you do go that route, just Google "AT&T APN Settings" or "T-Mobile APN Settings".

Where you enter the information varies by phone, but a quick search should put you in the right direction. I don't believe iPhone users can manually enter this information....

**

Good Citizen / Bon Citoyen

Re: Can’t make phone calls in USA

The suggestion to switch carriers fixed my problem. Automatic had selected T Mobile and I switch to ATT and all is good.

 

thanks everyone 

Great Citizen / Super Citoyen

Re: Can’t make phone calls in USA


@TK123 wrote:

From another posting about a similar problem on this plan.

**

First. Power off your Phone and Back On. When you switch on to a different carrier, sometimes the APN (Internet stuff on the network side) isn't always pushed to your phone.

If that doesn't work, I would suggest manually selecting AT&T or T-Mobile as the other person mentioned. This in theory should force the APN settings on to your phone.

If you are still stuck, the only other thing I can suggest is to Call Public in the AM - or chat online private message while on WiFi (because LTE/3G isn't working) to see if something is stuck on the backend.

There isn't a whole lot more I can think of trying out at the moment. I mean you could try to manually enter the APN for AT&T or T-Mobile however if you aren't 'advanced' to some degree then it may be a bit tough. If you do go that route, just Google "AT&T APN Settings" or "T-Mobile APN Settings".

Where you enter the information varies by phone, but a quick search should put you in the right direction. I don't believe iPhone users can manually enter this information....

**


I've never known a apn to effect calling before, always thought that was for data issues/mms only

Mayor / Maire

Re: Can’t make phone calls in USA


@Polyian wrote:

The suggestion to switch carriers fixed my problem. Automatic had selected T Mobile and I switch to ATT and all is good.

 

thanks everyone 


Thanks for letting us know.

It would have been nice to acknowledge the input that solved your problem and give the solution to @GinYVR, who mentioned it.

Good Citizen / Bon Citoyen

Re: Can’t make phone calls in USA

I thought I had pointed out the suggestion that solved my issue, I was not aware that I was required to name the person who made the suggestion. Guess I have some learning to do.

 

thank you Ginyvr for providing the fix that worked and thanks to everyone who offered help.