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Can't make payment SOLVED

8600
Great Neighbour / Super Voisin

My account is suspended and it wont re-activate  even though I have a balance of $25.  I have even tried to change my plan and again it will not work. I have cut and pasted the message I get -- hat am I to do?

 

  • Current Balance: $25.00
  • Amount Due: $0.00

 

Sorry! We weren't able to process your request. Please try again later.
An error occured and we were unable to change your plan.
 
The problem was that the "lost/stolen" option was active - as soon as I disabled it all is well -
5 REPLIES 5

8600
Great Neighbour / Super Voisin

Solved!

The problem was that the "lost/stolen" option was active - as soon as I disabled it all is well -

hycm53
Mayor / Maire

@8600 wrote:

My account is suspended and it wont re-activate  even though I have a balance of $25.  I have even tried to change my plan and again it will not work. I have cut and pasted the message I get -- hat am I to do?

 

  • Current Balance: $25.00
  • Amount Due: $0.00

 

Sorry! We weren't able to process your request. Please try again later.
An error occured and we were unable to change your plan.

Is you phone working? If it is then don't worry about account is suspended. This situation sometimes happened in renewed date.

RossN
Mayor / Maire

@8600  so you tried to make a payment on your account?at the top of the page"make a payment" ?

8600
Great Neighbour / Super Voisin

@RossN wrote:

@8600  hi try *611 on your phone to make a payment


 Yes I have even tried this but it will not work. 

RossN
Mayor / Maire

@8600  hi try *611 on your phone to make a payment

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