06-27-2020 02:08 PM - edited 01-05-2022 11:52 AM
06-27-2020 02:26 PM
@Lilzachary15 contact a moderator and ask them to for a temporary password to get back into your self service account. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
Welcome to PM .
06-27-2020 02:23 PM
ok thanks
06-27-2020 02:23 PM
@Lilzachary15 wrote:How can I get to a modder
Top of this page click Get Help. Go through the chatbot SIMon to find your way to a ticket. It might also just drop you into a private message. It's a bit finicky.
06-27-2020 02:22 PM
I can’t get in at all
06-27-2020 02:22 PM
Monitor
06-27-2020 02:21 PM
How can I get to a modder
06-27-2020 02:21 PM
You are probably locked out. Wait one hour and try again. Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.
06-27-2020 02:21 PM - edited 06-27-2020 02:21 PM
@Lilzachary15 wrote:Trying to get back into my account I can’t login and can’t reset my account and I changed my credit card so I need to change it and I need to get into it so i can change it
There we go. No. You can't do that in the 611.
If your card is still valid you could make a payment in the 611. You could also get a voucher from stores or online and have enough for your renewal in a couple days.
But you'll need moderator assistance to reset your password so you can change your payment card.
06-27-2020 02:17 PM
Trying to get back into my account I can’t login and can’t reset my account and I changed my credit card so I need to change it and I need to get into it so i can change it
06-27-2020 02:15 PM
@Lilzachary15 wrote:It’s due in 2 days and my balance is $0
So what were you wanting to do in the self-serve?
06-27-2020 02:14 PM
It’s due in 2 days and my balance is $0
06-27-2020 02:13 PM
@Lilzachary15 wrote:No and when I called *611 there is nothing for that
Nothing for what?
Do you get a recording saying your balance and due date? Or does it ask for money to renew? Or does it just not do anything?
06-27-2020 02:11 PM
No and when I called *611 there is nothing for that
06-27-2020 02:10 PM
@Lilzachary15 wrote:Plz help me
Is it an active account?
Depending on what you need to do, you might be able to do it in the 611 service.
Is there a problem with your email address?