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Can't login into account

serenashsu
Great Neighbour / Super Voisin

Please help. Have requested to change password information but links do not work. 

2 REPLIES 2

Mana
Mayor / Maire

@serenashsu sorry to hear about your trouble. 

You simply need to send a private message to @CS_Agent explaining your issue and they will gladly help you out .

ShawnC13
Oracle
Oracle

@serenashsuwrote:

Please help. Have requested to change password information but links do not work. 


Yes that has been a known issue for quite sometime.   It was fixed and worked but now it isn't again.  You will need to contact the mods to get this cleared up for you. 

To send a private message to a moderator click this link.
In your message please include:
  • PM Phone Number
  • 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
    • account number 
    • date of birth
    • complete address listed on account with postal code
    • email address on account
    • most commonly called numbers
    • alternate number listed on the account
    • last payment date and amount
    • last 4 digits of the credit card
  • Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
 
 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

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