Can’t log into my account

[tanjinqi7670]

I can’t log into my account. I tried to reset, but it told me that my answer to my security question was wrong. Then my account was locked. Then after a few hours, I tried again but still did not work. Please help

[Jackhyf63]

@tanjinqi7670 

You will need to contact moderator to reset your password and get access to your account.  Expect 1-2 days response time though.

Send a private message to moderator through the link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541 · Accepted solution]

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@tanjinqi7670 wrote:

I can’t log into my account. I tried to reset, but it told me that my answer to my security question was wrong. Then my account was locked. Then after a few hours, I tried again but still did not work. Please help

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Open a ticket by going to https://publicmobile.ca.ada.support/chat/ and then typing in "rep".