Can't log in

[SickBeast]

Hi,

I'm hoping you guys can please revive my self serve account.  I can't log in.  If you guys could please help me out I would really appreciate it.  I tried resetting my password but it won't work and it won't take my email address.

Thanks.

[stonechucker]

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@Kovaelin wrote:

I've found the self-serve site to be very slow in general. For some reason, the community site seems to be fine though.

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@Kovaelin , this is because they are separate systems.  Self-Serve seems to get random minor maintenance during the day, and this seems to be when changes for plans are being made, along with other cosmetic types of updates.

[Kovaelin]

I've found the self-serve site to be very slow in general. For some reason, the community site seems to be fine though.

[Jackhyf63]

If you forgot your password, you can reset it here: https://selfserve.publicmobile.ca/forgot-password/ or else, You will need to send a private message to the MOD with  your account info.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[stonechucker]

The email to receive the password reset is hit or miss.  If you’re not getting the email, please send a private message to the Moderator_Team via the private message system.  It’s the envelope in the top right corner of this and every community forum page.

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@SickBeast wrote:

Hi,

I'm hoping you guys can please revive my self serve account.  I can't log in.  If you guys could please help me out I would really appreciate it.  I tried resetting my password but it won't work and it won't take my email address.

Thanks.

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[Alex888]

@SickBeast Try using the Chrome browser in incognito mode and clear your browser cache.