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Can't get onto self-serve

lomaz
Great Neighbour / Super Voisin

Hello! I am having issues signing up for self serve (havn't been able to for months, but now I need to pay, so kinda stuck)

 

When I try to create an account I get this error:

http://imgur.com/wIdSAYr

 

saying my profile is in use.. or email invalid, and when I try to "recover" my account, I get this error:

http://imgur.com/cFJhv0W

 

So yeah, really don't know what to do, I also can't get into my voicemail due to never haveing gotten a password set for it, but I assume that's something done in the my account area.

 

Help?

 

Thanks!

2 REPLIES 2

crazyfrog
Model Citizen / Citoyen Modèle

@lomaz Were you able to send a pm to @Shazia_K?

 

She is awesome and would solve your problem quickly. Keep us posted how it went

 

 

Shazia_K
Retraité / Retired
Retraité / Retired

Hello @lomaz,

I'm really sorry to see that you are having trouble with your self-serve account,

Would you kindly send me a private message with your Public Mobile phone number?

 

I will be glad to look into this, 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.
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