Can't create an self-serve account because phone is lost

[SingleUse]

I orginally set up the phone plan at a kiosk in the mall, never registered for self-serve, or at least I don't think so.  I am trying to cancel my plan because I lost my phone, but in order to do that I need to set up a self serve account and in order to set up a self serve account, I need my phone because a security code is sent to my phone, so I am in a catch 22.  How to do I cancel the plan without a self serve account?

[Dankaroo]

---

@Dunkman wrote:

@SingleUse

You can contact  a moderator for help, but it can take 1-2 days for response.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You might have set up a self service account earlier.  Maybe try the reset password function also.  

---

This is your best bet.

Just thought I would add you are likely to get a response by Monday and the Moderators would still like your account number and/or phone number in your private message.

Another thing I would like to add is if the kiosk set you up while asking for your email address you may use that to acquire/reset your password and access self serve again. If you have time to try today that is.

[Jackhyf63]

you need reach out to the moderator team for assistance.  The moderator team can be reached via private message  include in your phone number,account number and PIN code.

[stonechucker]

@worldlins, this will not work.  The subscriber needs to contact the Moderator_Team, as they do not have access to a self serve account.

---

@worldlins wrote:

Maybe you could buy a new SIM card by the counter and activate it with your number there.

---

[worldlins]

Maybe you could buy a new SIM card by the counter and activate it with your number there.

[Dunkman]

@SingleUse

You can contact  a moderator for help, but it can take 1-2 days for response.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You might have set up a self service account earlier.  Maybe try the reset password function also.