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Great Neighbour / Super Voisin

Can’t access my self serve account

I have forgotten my email and password for self serve help 

Oracle

Re: Can’t access my self serve account

 


@Eliza1955 wrote:

I have forgotten my email and password for self serve help 


Then you need a moderator's intervention who can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Model Citizen / Citoyen Modèle

Re: Can’t access my self serve account

This is a very coomon issue and the only way to resolve it is by contacting a moderator by clicking ?, bottom right, and follow instructions.

Oracle

Re: Can’t access my self serve account

@Eliza1955 , if you hoard old emails, you could search for emails from Public Mobile.  That would help to ID the email address.  From there you can try the password reset. 

Great Neighbour / Super Voisin

Re: Can’t access my self serve account

How do I do that thanks