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Great Neighbour / Super Voisin

Can’t access my self serve account

I have forgotten my email and password for self serve help 


Accepted Solutions
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Deputy Mayor / Adjoint au Maire

Re: Can’t access my self serve account

This is a very coomon issue and the only way to resolve it is by contacting a moderator by clicking ?, bottom right, and follow instructions.

View solution in original post


All Replies
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Oracle

Re: Can’t access my self serve account

 


@Eliza1955 wrote:

I have forgotten my email and password for self serve help 


Then you need a moderator's intervention who can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
Highlighted
Deputy Mayor / Adjoint au Maire

Re: Can’t access my self serve account

This is a very coomon issue and the only way to resolve it is by contacting a moderator by clicking ?, bottom right, and follow instructions.

View solution in original post

Highlighted
Oracle

Re: Can’t access my self serve account

@Eliza1955 , if you hoard old emails, you could search for emails from Public Mobile.  That would help to ID the email address.  From there you can try the password reset. 

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Great Neighbour / Super Voisin

Re: Can’t access my self serve account

How do I do that thanks