Can't access my account

[MrB24]

Hello,

Cannot access my account, need a mod to help me here.

Forgot Password doesn't work as well.

Thanks

[Mary_M]

Good morning @MrB24,

thank you for getting in touch with us in regards to your self-serve account!

As mentioned above by ShawnC13, please send us a private message and include your details, such as: 

• your PM Phone Number
• your 4 digit PIN

If you do not recall the 4 digit pin, please confirm at least 3 of the following associated to your account:

• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card

Cheers 🙂

Mary

[ShawnC13]

---

@MrB24 wrote:

Hello,

Cannot access my account, need a mod to help me here.

Forgot Password doesn't work as well.

Thanks

---

Sorry to hear that you are having troubles.  Yes the forgot password is very unreliable.  You will need to contact the MODS.  

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

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